LegendChew

OBJECTIVE OF LIFE

• Searching for highest level of achievement
• Interested in this job to gain more experience, skill and knowledge
• Applying 3D(Discipline, Desire and Determination) for lifetime success practical

SKILLS PROFILE

• Knowledgeable in programming languages such as Visual Basic, HTML, ASP, PHP, Java, Flash MX and C programming

• Familiar with computer software application such as Microsoft Office Professional, SQL Queries, Microsoft Visio Professional, Microsoft Project, Photoshop and Macromedia Flash

Certificate of Competency
•Programming A Microsoft SQL Server 2000 Database
•Microsoft Excel 2007
•Microsoft Access 2007

Certificate of Achievement
•Microsoft Excel for Visual Basic Application (VBA)
•Microsoft Share Point Server 3.0
•Problem Solving and Decision Making
•Responding to Conflict
•Effective Presentation Skill
•Influencing Skill
•Managing Emotion in Workplace
•Managing Priorities
•Effective Negotiation Skill
•Effective Business Writing Skill
•Time Management
•Creative and Innovation Skill
•Effective Communication Skill
•Dealing with Western Culture Customers
•Effective Performance Management
•Teaming and Collaboration

Certificate of Completion
•Oracle Database 10g: SQL and PL/SQL Fundamentals Ed 2

Certificate of Attendance
• Project Management

SKILL INVENTORY

• People Skills – Help and care for others
• Key Skills – Teach others and give clear instructions
• Data/Information Skills – Analyze data & automate report
• Programming Skills – Work well with various programming
• Creative Skills – Creative thinking find new solution
• Hands-on Skills – Well-versed in computer literate

Language
• Read, write and speak fluently in English and Malay
• Eloquent in Mandarin

EMPLOYMENT HISTORY

Business Analyst II (July 2010 – Current)
• Ensure timely publication of APJ SBU Daily/Weekly Sales Report and ensure integrity of reports published
• Ensure timely publication of weekly headcount report & etc.
• Generate the monthly shipment units from D3 and send the request to SGC for data load in HFM following the finance month end close timeline
• Entertain the business queries and communicate back to business in the timely manner
• Ensure necessary controls are covered in implementation of transformation reporting of the Account Receivables, Headcount and WW Dashboard and aid the finance organization in further automation of controls and compliance with Accounting Policies and Business Acceptance
• Involve and support in quarterly SOX, Internal Control and external audit
• Others: Undertake ad-hoc projects for report format enhancement, process improvement, Local Channel maintenance and etc.

Data Analyst I (Jan 2008 –June 2010)
• Pulling and generating report using Brio tools, Microsoft Access and Microsoft SQL Server (2000/2008) to delivered these reports to the APJ Technical Support Management
• Validating data for APJ in BO (Business Objects) tool and involvement in synchronize global metrics for APEX and Delta tools.
•Initiative to designed & developed Automation Reporting from Microsoft Excel to Web-based Services Report
• Taking ownership to designed & developed a user friendly pivot table version to our customer in order for them to maximum the potential to drive for results
• Support cross functional team in Large Enterprise and Public segment to drive APJ CE results in technical support
• Professionally work closely with Global (AMER,EMEA and APJ) region

IT Consultant (March 2006 – January 2008)
•Finding the right hardware or software that will streamline customer existing processes or for their business support
•Study customer existing systems and propose improvements, modifications, upgrading or changes
•Repaired hardware, software, and networking problems for customer
•Provide training and guidance to customer on DIY (‘Do It Yourself’) method such as how to maintain their own system using system tools and how to get the latest gadgets from the Internet

Data Analyst (January 2005 – February 2006)
• Pulling and generating report using Smarts Data Warehouse, Oracle database and Microsoft SQL and delivered these reports for the customers
• Develop training manual documentation
• Professionally work closely with various groups internally and externally including Sales, Logistics Service Providers, Australian Operations and customers
• Maintaining and debugging web based tracking tool for Dell Call Activity Tracking (DCAT) and Customer Reporting System
• Involved in “Great Place to Work” team to design and decorate on the event/activities

IT Specialist (October 2004 – January 2005)
• Provide user assistance and system troubleshooting support issues in a Windows-based PC environment
• Technically supporting a majority of systems such as Microsoft Office (Word, Excel, and Outlook), PC hardware, printers, internet access, network cabling, and third party applications
• Provide day-to-day support for computer users of systems, answer phone calls and resolve problems for users, escalate more complex problems to other IT staff members to solve, and provide strong testing support
• Work with IT staff and Company staff to provide excellent service, and ensure that all PC and related equipment is properly maintained and backed up
• Documented all pertinent end-user identification information (name, department, contact info, nature of problem/issue) through a Remedy Notes-based ticket system
• Assist end-user on virus affected on their system by sending step by step virus solution

STRENGTHS

• Self-starter with qualities of a team player who thrives on challenges yet is able to work independently

• Good analytical and creative thinking skills with the ability to adapt to challenging situations

• Fast learner, energetic and able to adapt and work in a fast-paced environment

• Assertive and dynamic, with good interpersonal and communication skills and ability to accept challenges and work with minimum supervision

• Able to perform rotating shift duties and willing to work long hours when necessary

• Well-versed in computer literate

• Excellent typing skills

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